Credibility is defined as “the quality or power of inspiring belief” (1). Some of the word’s synonyms include believably, honesty, integrity, truthfulness, authenticity, and genuineness. The undercurrent connecting all of these phrases and definitions together for a company is their ability to truly deliver on who they say they are. Whether a company guarantees the best customer service, the number one products, or one-day delivery, a business needs to keep its word every time in order to maintain credibility with their customers.
However, this is not always easy to do. Just a quick web search revealed some big name companies, that have some of the worst reputations.
For example, Wells Fargo promises on its website that: “We place customers at the center of everything we do. We want to exceed customer expectations and build relationships that last a lifetime” (2). While that may very well be the intention, many one-star reviews reveal otherwise. One customer complained that the bank never has “merchant tellers and the lines are always long. Terrible customer service: (3).
Another instance of a company with poor credibility is Sears. While it promises on its website for finding jobs to be an “integrated retail company that provides superior value through trusted brands, great products and convenient, reliable services” (4), customer reviews tell a different story. One review said that after her experience she was “done with Sears and I will let all my friends and family know my experience today.” Another claimed that she was “not at all surprised reading about horrible customer service” (5). It seems that, unfortunately, Sears’s poor reputation preceded them.
The problem with having a hard time living up to a promise is that when a company grows large enough, it can be at the mercy of its employees. And if those employees aren’t dedicated to living up to a company’s vision and promises, then the reputation of the company will suffer. Which, as we discussed in the previous blogs, will affect everyone in the business.
While the problem of building or rebuilding a company’s credibility can most certainly not be solved overnight, focusing on maintaining a positive brand identity is certainly a step in the right direction. Last week, we discussed how positive branding can help a company send a clear message about the company. Furthermore, branding can also help display and confirm a company’s credibility.
How Signs Can Solve this Problem
A creative sign that reflect positively on a company’s brand can most certainly impact a company’s reputation and nudge it in the right direction. Let’s take a look at how:
Signage: Displays Company Credibility
It may be hard to imagine how a sign can help send the message of credibility to your customers. However, a recent study found that “more than two thirds (68%) of consumers believe a store’s signage is reflective of the quality of its products and services” (6). That means that two out of every three potential consumers who view your sign, believe that what they see on the outside of your store, will reflect what they see on the inside.
That’s because for many people, a company’s sign is the first impression that they will have of that business. It’s the first thing that greets them when they pull up into your parking lot or head into your store. And as the old saying goes, you never get a second chance to make a first impression.
There are many signs that can send the first impression of credibility and dependability.
For instance, a Monument Sign tells passers-by that your business has longevity and is here to stay. A Gold Leaf Sign shows customers that your company and all its customers are as valuable and solid as gold. And an elegant Wall Sign shows consumers that you have a reputation for class and quality.
The right sign can help transform your brand by setting a tone of trustworthiness, dependability, and credibility.
One of the founders of our country, Thomas Jefferson is credited with saying that “honesty is the first chapter in the book of wisdom.” If a company and its employees expect to experience long-lasting success, they must first prove that they can be trusted. A company that is establishes itself through false promises might as well have built its foundation upon sand. With a solid base of trust, it is only a matter of time until their walls will crumble.
Whether you are a new business looking to establish a reputation of trust or long-lasting one looking to rebuild your brand as a credible, using a well-made sign will send the right message about your company from the very start. Call or email Landmark Signs Inc today, to display your company’s credibility.
Experience and innovation have been the backbone of Landmark Signs for more than 40 years. Located in Orange and servicing all of California, our services include sign design, sign manufacturing, and sign installation. Choose our specialized sign expertise to turn your ordinary sign into a Landmark!
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